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Partnering with people living life well        

Pou Whakaaro for Families

  • Pou Whakaaro for Families LogoOur Mission: To support family/whanau/caregivers of a person who either has a mental illness or may be developing a mental illness. To provide the best possible support, advocacy and information for families/whanau of people experiencing mental illness.  

Our Pou Whakaaro for Families office is a place where families and caregivers can meet for emotional support, information and linking to other services. We can also travel to meet you at your home, business or community within the Eastern Bay. Our team can support families where a member is living with a mental illness.  

We Provide

  •     family/whānau advocacy
  •     family/whānau emotional support
  •     home visits
  •     linking and liaison with mental health and wellness services
  •     information and education
  •     peer support and wellness activities
  •     library and resources

We regularly run groups and get togethers, and have guests in to share their skills and expertise.

Support Zone

For 6 -17 year olds who have somebody important to them who lives with a mental illness or addiction, Support Zone can offer

            •     plenty of fun with others the same age
            •     learn about mental illness and addiction
            •     learn useful coping strategies
            •     individual support
            •     group programmes

Our Office is at 1 Bracken Street, Whakatane. You are welcome to pop in,
or call us on 07 3089430 or Freephone 0800 326773. You can also email This email address is being protected from spambots. You need JavaScript enabled to view it. to find out how we can help.

Our Team

Sharon Brown-Lumsden - Team Leader
Krysi Parfitt - Family Support Worker


                                                                                                                                                                                          Page updated 2018





Our Supporters

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General Rules

Inclusive Learning Environments: Pou Whakaaro strives to ensure that learning is open and available to all members of our community and will attempt to provide assistance to those learners that require additional support. With this in mind, please be aware that the pace of class teaching and learning will depend on the needs and aspirations of all students.

Acceptance and Payment of Fees: Please consider that your enrolment is confirmed once you have returned a completed enrolment form and payment to us or direct to the tutor (where this is advised in any advertising) Fees are generally charged on a whole course basis and no refunds or discounts will be made where the student is unable to attend.

Cancelled Classes and Refunds: If there are insufficient enrolments, courses may be cancelled and we will attempt to inform you as early as possible. Full refunds will be made to students as soon as possible. NO refund will be made if you decide to withdraw from a class once it has started.

Compliments and Complaints: In the first instance, please speak directly to your tutor, or if you require contact the Community Education Coordinator in writing or by phone on 07 308 8170

Behaviour: I agree to treat the venue, equipment, tutor/s and other students with respect at all times. I understand that I may be asked to leave a course and forfeit fees if I act disrespectfully.

Please return this enrolment in person or by post to:

Community Education
Pou Whakaaro
40 Te Tahi Street
PO Box 2025 Whakatane